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Exchanges and Returns
Here at 4FACETS.com we want you to be satisfied
with your purchase. We understand there may be circumstances which require
an exchange. The following information offers you help in directing you
through our simple policies and procedures for exchanges or returns. So
that we can make an exchange or process your refund as quickly and efficiently
as possible, we ask that you let us know why you are returning an item.
We've included a handy check-list below.
To use it, simply print out this page, check off
the reasons that apply, and include a copy with your return. Don't
forget to include your receipt. Your credit card will automatically
be adjusted for any difference in cost.
Email address: .
Return Authorization #
RA# must also appear on the return address label.
Please note the reason
[ ] Received ____ [ ] Wrong Item Received >[ ] Product Is Defective
I Would Like To:
[ ] Replace with same item [ ] Credit [ ] Refund
[ ] Instructions for exchange as follows:
Non-defective returns must be returned within the first
14 days of invoice date, unaltered, unused, and in original packaging.
If we receive a return that has not been authorized with a return authorization
number, you will automatically be charged a 20% restocking fee.
Items returned, which are found to be incomplete and/or missing components,
will be subject to a 20% restocking fee as well as a charge per missing
Instances of damage during shipping rarely occur, however
if you receive a package and the item or items therein are damaged, please
contact the carrier immediately, and follow their instructions. If
you are to return the items to us, as per the carriers instructions, please
return all pieces or portions of the item(s), and if there are multiple
broken items, please isolate pieces of each item from pieces of the other
item(s). If possible, please return them in the original packaging,
taking care to wrap them so that no further damage to the item(s) will
No returns will be accepted without our prior approval.
If you wish to return an item, call us prior to returning any merchandise
for a return authorization. All returns
must be within 14 days of invoice date, unaltered, unused, and in original
packaging, accompanied by the original receipt. Refunds will be issued
in the same method as the order was paid. No returned items will be accepted
C.O.D. and shipping charges are not refundable.
By mail: products must be returned via an insured
carrier (retain your shipping receipt until you receive a credit, refund
or replacement). Pack and seal your return securely (in the
original package) postage pre-paid, we can not accept COD deliveries and
shipping charges are not refundable. All returns must be received
in our Newport showroom must be within 14 days of invoice.
The address is as follows: 4FACETS.com, (by USPS) - PO Box 714, Newport, Oregon
97365. The return authorization number
must be placed clearly on the address label on the outside of the
box. Shipping charges are non- refundable.
Failure to comply with any of the above conditions
may result in the denial of a refund.
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